Support

Last updated: March 14, 2026

If you need help with While Reader, use the contact methods below and include enough detail for us to reproduce the issue.

1. Contact

2. What to Include in a Support Request

  • Your app version
  • Your Windows version
  • What you were doing before the issue happened
  • Whether you installed the direct-download build or a store build
  • Screenshots or error messages if available

3. Licensing and Payment Questions

For license activation, deactivation, trial, or payment problems, include the email address used for purchase when available. Do not send your full payment card information.

4. Privacy and Terms

Support requests are handled together with the official Privacy Policy and Terms / EULA.

If While Reader is distributed through an app store, that store may also provide its own refund, billing, or update support channels.